Effective Date: 15 July 2025
1. Introduction
Welcome to ABOXX Self Storage and Removals (“ABOXX”, “we”, “us”, or “our”). We take your privacy seriously and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, and other relevant laws.
This policy explains how we collect, use, share, and protect your personal data. It also outlines your rights and how to exercise them. It includes our Cookie Policy, detailing how we use cookies and similar technologies on our website.
By using our website or services, or by contacting us, you agree to the terms of this Privacy & Cookie Policy.
2. Who We Are
Data Controller:
ABOXX Self Storage and Removals
📍 20 Lower Castlevennon Rd, Katesbridge, Banbridge, Northern Ireland
📞 +44 7973 828 960
📧 info@aboxx.co.uk
3. What Data We Collect
We collect and process the following types of data:
Personal Data You Provide:
Name
Company name
Email address
Phone number
Delivery postcode
Messages and enquiries
Preferences regarding our services
Data Collected Automatically (if cookies are accepted):
IP address
Browser type and version
Device type and operating system
Pages visited, time spent, clicks and scrolls
Referring websites
Data from Third Parties:
Social media interactions (e.g., Facebook, Google, if applicable and consented)
Analytics services, only after consent (e.g., Google Analytics)
4. How We Collect Data
Directly through web forms (e.g. “Get a Quote”, “Contact Us”)
Through phone calls or email correspondence
Via cookies and similar technologies (only after user consent)
Through social media platforms if you engage with us there
5. Why We Collect and Use Your Data
| Purpose | Lawful Basis |
|---|---|
| To provide and manage services (quotes, bookings, storage, removals) | Contractual necessity |
| To respond to your enquiries and messages | Legitimate interests (LIA conducted) |
| To send transactional or service-related emails | Legitimate interests (LIA conducted) |
| To send marketing emails (if opted-in) | Consent |
| To personalise your experience (e.g., saved preferences) | Consent (Functional/Performance cookies) |
| To analyse site traffic and improve performance | Consent (Analytics cookies) |
| To deliver advertising and remarketing | Consent (Targeting cookies) |
| To comply with legal or regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we have completed Legitimate Interests Assessments (LIAs) to ensure your rights and freedoms are not overridden. You can request a summary of these assessments by contacting us.
6. Data Sharing and Transfers
We may share your data with:
IT and hosting providers
Email and CRM platforms
Delivery/logistics partners
Marketing and analytics services (only with consent)
We do not sell your data.
If data is transferred outside the UK or EEA:
We use Standard Contractual Clauses (SCCs).
Where required, we conduct Transfer Impact Assessments (TIAs) to assess legal risks.
7. Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, contractual, or operational obligations.
The retention periods may vary depending on the nature of the data, how it is used, and any legal requirements. For example:
Customer account data: Retained for the duration of your active account with us, and for a further up to 7 years after account closure, to meet legal obligations (e.g., accounting, tax, or contractual dispute resolution).
Enquiry or quote request data: Typically retained for up to 12 months from the date of last contact, unless a service relationship is established.
Marketing contact data: Retained for as long as you remain subscribed to our marketing communications, or for up to 24 months of inactivity, after which your data may be deleted or anonymised unless re-engagement occurs.
Website usage data: Retained for up to 14 months from the date of collection, solely for website analytics and performance monitoring (e.g., via Google Analytics), and only if you have given consent.
We periodically review our data retention practices and securely delete or anonymise data that is no longer required.
8. Your Rights Under UK/EU GDPR
You have the following rights:
Access – Request a copy of your personal data
Rectification – Correct inaccurate or incomplete data
Erasure – Request deletion of your data (“right to be forgotten”)
Restriction – Ask us to limit how we process your data
Portability – Request transfer of your data to another provider
Objection – Object to processing based on legitimate interests
Withdraw consent – At any time, where processing is based on consent
To exercise your rights, contact us at info@aboxx.co.uk
Subject: “Data Rights Request”
If you’re not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk, or your local supervisory authority in the EU.
9. Cookies and Similar Technologies
9.1 What Are Cookies?
Cookies are small text files stored on your device to help websites work more efficiently, analyse traffic, and enhance user experience. Some cookies are essential; others require your consent.
9.2 Our Cookie Consent Banner
Our website uses a cookie banner that:
Denies all non-essential cookies by default
Allows you to accept all, reject all, or customise preferences
Provides granular control over categories such as:
| Category | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Site security, navigation, form submissions | ❌ No |
| Performance | Website performance and analytics | ✅ Yes |
| Functional | Remember settings and preferences | ✅ Yes |
| Targeting/Advertising | Personalised ads, remarketing (e.g., Google, Facebook) | ✅ Yes |
You can change or withdraw your consent at any time via the “Cookie Settings” link available throughout your browsing session.
⚠️ Note: Some features or content may not function properly unless you enable certain cookies.
9.3 Third-Party Cookies
We use the following services, only if you opt in to their relevant cookie category:
Google Analytics – Anonymous website usage statistics
Facebook Pixel – Track ad performance and optimise campaigns
Future advertising and analytics platforms
These cookies will not activate and no data will be shared with these providers until you give specific consent via the banner.
10. Data Security
We implement appropriate technical and organisational safeguards:
SSL encryption
Firewalls and server access controls
Role-based access for staff
Routine data audits and reviews
Despite best efforts, no digital system is completely immune to risk. If we identify a data breach that affects your rights or freedoms, we will notify you and the ICO promptly.
11. Children’s Data
Our services and website are not intended for anyone under the age of 16. We do not knowingly collect data from minors.
12. Updates to This Policy
We may update this policy from time to time. Any changes will be published on our website and, where appropriate, notified to you directly.
The most current version will always be available at:
www.aboxx.co.uk/privacy
13. Contact Us
For any questions, concerns, or to exercise your data rights:
ABOXX Self Storage and Removals
📧 info@aboxx.co.uk
📞 +44 7973 828 960
📍 20 Lower Castlevennon Rd, Katesbridge, Banbridge, Northern Ireland
Subject: “Privacy Query”
